We understand that picking and packing of your customer orders is more than just placing the product into a box, it is a key element of your customers experience and their individual expectations.

We pack with an understanding for your customer, because when the customer has a positive experience we know that they are likely to order again from you.

Every item we receive is barcoded and located in our warehouse, which you have total visibility of through our unique online portal. You can access online every part of the process from the initial goods in to the final POD.

We have a detailed understanding of automated fulfilment for retailers such as Notonthehighstreet.com, with a broad knowledge of B2B and B2c and their many different requirements and needs.

We operate a managed ‘returns policy’ on your behalf, with products only being received into your inventory if they meet your specifications.

We realise the return process can incur significant costs if this element is ineffective, and so book all return stock into your inventory under two categories based on their potential for full price resale or damaged stock.

We photograph all stock returns and send to you to assist with potential claims. We aim to reduce product returns before they happen by identifying the causes of potential damage – such as improving packaging, better packaging and sometimes just by listening.