Taiwanese beverages case study
Our client specialises in the Taiwanese based beverage which gained popularity for its multiple combinations, from fruit pods to teas, a wide variety of flavours to suit every palate.
With the ‘bubble tea’ phenomenon sweeping Europe and North America, Brett’s had noticed an increase in orders being generated and wanted to ensure he kept his place with his current customers whilst actively marketing for new customers within the market. With his stock holding increasing and larger volume orders being taken Brett looked for a supportive 3PL partnership for his vision of continued growth within the sector.
The decision to outsource the storage and order fulfilment was driven by the constraints of both space and time, ‘the most crucial factor was that my customers received their orders within 24 hours of placing them’. I needed a solution that worked for B2B and B2C, cost effective delivery solutions and access via mobile platform to place orders and view my stock holding.
Why Southern Storage & Transport
It was recommended that we speak with Southern Storage & Transport through a mutual business acquittance who was working with both parties at the time. ‘I was offered multiple storage and delivery tariffs to manage our planned budget. There was an enthusiasm about my business, they wanted to help me grow and succeed’. They were ideally suited to take container deliveries and despatch orders in many formats. We collaborated and agreed strategies with weekly feedback whilst the integration took place.
Southern Storage & Transport helped with improved stock visibility, 24-hour order fulfilment whilst maintaining order accuracy. ‘I have received great feedback from my customers from day 1’. ‘They always listen to new project ideas and the feedback is invaluable’.
Brett is a truly great customer and it’s always a challenge when looking at new business and product type but that is key to a long term successful partnership in any business.